From Coast to Coast, Macron Music has you covered
You’ve just bought the Fender Stratocaster of your dreams — and at Macron Music, we will move hell and high water to see it in your hands as quick as possible. And yes, we can post to any address anywhere in Australia! Fast, cost effective and safe delivery of your order is our highest priority.
We sure do! Allow Macron Music to show our gratitude for your business by providing free delivery through Australia Post eParcel on any items over $100 and under 5 kg.
Where do you send to? And what products do you send?
We will send anything anywhere in Australia.
- If the item is over $100 and under 5kg free delivery applies.
- If you require additional postage methods including insurance there are provisions in place for this too. The charges vary depending on weight and area.
- Large and bulky items require a quote from Macron Music before purchasing.
How soon will my order be shipped?
Our handling time is two business days. In most cases the item will be sent the next day after your order is placed.
Where do you ship from?
Depending on the item we ship from any one of 3 different locations. Most instruments ship directly from the store in Erina but we can also ship D’Addario strings, Promark Drumsticks, Evans heads, SKB Cases, DW and PDP Drums, Alvarez guitars and Schecter guitars directly from their warehouse in Melbourne. We can also ship Mackie, Korg, Blackstar, Universal Audio, Ampeg, Roli and AKG directly from another warehouse in Melbourne. This is done to expedite shipping times as not every single item is physically in stock at the store at all times. This gives you more access to the brands you love with quicker shipping time frames. If you are unsure of where your item is coming from just ask one of our friendly staff on the online chat.
Can I have my order sent express?
We have just introduced express shipping for items under 1kg. The item will be shipped using Australia Post e-parcel express which is overnight to any metro area. Express shipping to remote areas is faster but is not guaranteed to be overnight.
Can I track my order?
Of course! All orders have a tracking number issued by either Australia Post e-parcel, Startrack or TNT couriers.
What products have special delivery guidelines?
Anything large and bulky. Specifically items over 10kg in weight or items like digital pianos, drum kits, digital drum kits or heavy audio equipment.
Do you ship to special addresses e.g PO boxes?
We can send items to residential addresses, business addresses and PO Boxes. Please bear in mind that due to size restrictions larger items can not be posted to a PO Box
Do you offer insurance?
Yes we do. Please note our free delivery option for items over $100 is fully trackable, but not insured.
How much will delivery cost if I want insurance in transit?
Items that are less than 500g in a padded envelope with insurance
Examples: Multipacks of guitar strings, Capos, Pedals
Method: Australia Post eParcel
Cost to customer including insurance on goods up to $300: Just $9.90 Aus wide
Items that are more than 500g but less than 5kg with insurance
Examples: Small amplifiers, Drum hardware, Effects units
Items over 5kg but under 10kg
Methods: TNT Couriers/Startrack Couriers/Australia Post eParcel
Cost to customer: Charged by area
FAR NORTH QLD (Mackay, Cairns, Townsville etc. )$30
Items that are more than 10kg but under 25kg with insurance
Examples: Digital Drum kits, Digital Pianos etc
FAR NORTH QLD (Mackay, Cairns, Townsville etc. )$65
Items that are more than 25 kg up to 55kg with Insurance
Examples: Acoustic and Digital Drum kits, Larger Style Digital Home Pianos
FAR NORTH QLD (Mackay, Cairns, Townsville etc. ) Quote on Application