Customer Service Policy

Our commitment to you

Our staff are local musicians who have a genuine interest in making sure that you get the best advice on the best music gear for your budget and your needs. We love to see music grow on the Central Coast, to make it affordable to learn an instrument and affordable to play an instrument. We will always try to match if not beat any printed price in Australia as well as give expert advice to our customers.

We aim to meet your needs with efficiency, effectiveness, fairness and courtesy by:

  • providing a friendly service, showing respect and sensitivity
  • dealing with your requests and enquiries accurately, promptly and efficiently
  • recognising and responding to your particular needs
  • respecting your confidentiality
  • offering an explanation if we can’t answer your request /enquiry
  • establishing service standards and monitoring our performance
  • treating you fairly — demonstrating our commitment to equality and diversity
  • continuing to develop our teams’ expertise and skills
  • welcoming your feedback.

Great customer service is our first priority. We are grateful for your business, and at Macron Music, we care about our customers and your satisfaction with purchases made both instore and online. Fast, cost effective and safe delivery of your order is our highest priority. Click on the links below for detailed information on how we care for our customers.

Delivery

FAQs

Returns and Exchanges

Your Privacy is Our Priority

Store hours

Macron Music is open six days a week at our Erina music shop.

Monday 9:00 am – 5:30 pm
Tuesday 9:00 am – 5:30 pm
Wednesday 9:00 am – 5:30 pm
Thursday 9:00 am – 5:30 pm
Friday 9:00 am – 5:30 pm
Saturday 9:00 am – 4:30 pm

Your privacy

Macron Music is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us—that’s all. Your privacy is protected when you shop with us.

Placing an order

What should I do if I need help?

Customers can contact Macron Music in a number or ways. There is a live chat option in the bottom right hand corner of this page or alternatively you can contact us at [email protected] or on (02) 43678500.

How will you notify me of my order being processed?

You will receive a confirmation email from the store as well as a confirmation of shipment from either TNT or Australia Post.

Applicable taxes?

GST applies to all our products.There are no additional taxes on any item we sell.

What if I want to change an order after it has been submitted?

Please contact us immediately at [email protected] or on (02) 43678500.

What I want to cancel an order?

Please contact us immediately at [email protected] or on (02) 43678500.

How can I check on the status of an order?

Please contact us immediately at [email protected] or on (02) 43678500.