We are grateful for your business, and at Macron Music, we care about our customers and your satisfaction with purchases made both instore and online.
We offer a return on any product that does not look like or perform to the level advertised.
How do I return or exchange a product from Macron Music online?
Email [email protected] or contact us via phone on (02) 4367 8500 to address the issue. You will need to provide the order number, the item details and the date purchased. We will process your request as fast as we can.
Can items bought at in store be returned online, and vice versa?
Once a return approval is granted you can either return an item via post or in store.
In store returns
You need to obtain prior approval from Macron Music for a return before returning it to the store. Refunds cannot be released before a return reaches the store.
You need to to obtain prior approval prior approval from te Macron Music to organise a return via mail. See our general returns policy for details of our returns policy.
What if my product arrived and was damaged in transit or upon arrival?
Items that are damaged on arrival (DOA) or damaged in transit need to be dealt with on a case by case basis. Customers need to contact Macron Music within 7 days of delivery if something is damaged in transit or DOA.
What items are not valid for returns and exchanges?
Any item misused or damaged by the customer is not covered by our return policy. This includes but is not exclusive to:
- Deliberate misuse of the product.
- Using the product for something other than its intended use.
- Having the item repaired or inspected by an unauthorised repairman before a return approval is granted by Macron Music.
- Damaging the product in an accident or fire. Macron Music can not be held responsible for any product once the customer has it in their possession.
What if I made an incorrect choice?
Returns due to incorrect choice require the customer to organise return freight. Customers are responsible for organising all return freight and we recommend that customers use a reputable carrier to ensure the item arrives back with us safely. To return a product to Macron Music that you made an incorrect choice ordering or purchasing , you must ensure that:
- You have valid proof of purchase (usually a receipt).
- The product is in re-saleable condition.
- The product has not been used or damaged.
How is money returned, and how long does it take?
In store purchase
Money is returned in the same fashion that you pay for the item. It can take up to three days for us to process a refund once the item has been returned to us. It can take additional time depending on your financial institution.
If you purchased your products using a credit or debit card, and you are eligible for a refund, any applicable monies will be processed to the card used to purchase the product.
Refunds will generally take between 5 to 7 business days to settle back to the cardholder. If your refund amount has not been received after this time, it is recommended that you contact your card-issuing bank and email [email protected] so we can help you.
If you purchased a Macron Music product using your PayPal account, and you are eligible for a refund, any applicable monies will be processed to your PayPal account.
PayPal credits the refund according to how the original payment was made. If you used a credit card, PayPal credits your credit card. If you used a funding source other than a credit card, your PayPal balance will receive the credit. If you used both a credit card and another source, the credit card portion goes to the credit card, and the remainder goes to your PayPal balance.
After the refund to credit cards is completed, it can take up to 30 days for it to appear on your statement, depending on your card provider. You can check the status of your refund by logging in to your PayPal account and going to your Transaction History.
Macron Music is here to help
You can contact us at anytime through [email protected] or via phone on (02) 4367 8500 during trading hours.