Macron Music Lay-By policy
While we offer lay-by unfortunately at this stage we do not offer an online lay-by system. This does not mean that you can enter a lay-by with us, it just means the process is a little more manual. Lot’s of our customers around the country have lay-bys going with us and most of them began either via email, phone or on our online chat service.
How do I start a Lay-By?
Most commonly lay-by’s are started in store but if an online customer would like to start a lay-by it can be organised by either phone, email or online chat. Deposits can be made by either Paypal or direct deposit. Unfortunately due to security issues and online fraud, deposits can not be made via credit card unless you are in store. Future payments can be made either in store, via Paypal or direct debit, just remember to always put your surname or lay-by number as the description so we know who is making the payment.
The terms of our lay-by are three months meaning you have 3 months to pay the lay-by out from the day that it is taken out. To start a lay-by we require 20% of the total price as a deposit. If regular payments are being made then we can be a little flexible with more expensive items. The item remains the property of Macron Music until the payments are completed. Items are stored securely and carefully while they are in our care.
Due to the nature of a lay-by there are costs associated and as a result we have a cancellation fee if lay-by’s are taken out and then cancelled. 10% of the total purchase price is kept as a fee for cancelling the lay-by. In a case where the original deposit amount is less than the cancellation fee we keep the entire deposit but do not charge any additional fee’s beyond that.
Item costs $1200
20% Deposit is $240
Cancellation fee is 10% or $120
Macron Music keeps $120 and the customer has $120 returned to them via whatever appropriate payment method.